Terms & Conditions

Last Updated: July 2026

Welcome to PhoneMax Cheltenham.

These Terms & Conditions explain the basis on which we provide our products and services. They are designed to protect both you and us while keeping things clear and straightforward.

By using our website, booking a repair, purchasing a product, selling a device to us or using any of our services, you agree to these Terms & Conditions.

PhoneMax Cheltenham is the trading name of Sky Tech Studio Limited.

1. About Us

PhoneMax Cheltenham is a specialist mobile phone, tablet and electronics repair and retail business.

We provide:

• Mobile phone repairs
• Tablet repairs
• Laptop and computer repairs
• Console repairs (where available)
• Device diagnostics
• Software services
• Network unlocking
• Refurbished device sales
• New device sales
• Accessories
• Device trade-ins and buybacks

2. Quotes and Estimates

All repair quotations are estimates based on the symptoms described and the condition of the device before repair.

Occasionally, additional faults may only become apparent once the device has been opened and inspected.

If further work is required, we will contact you before proceeding.

You are under no obligation to continue with the repair after receiving a revised quotation.

3. Diagnostic Services

Most repairs include diagnosis at no additional cost.

If you ask us to diagnose a fault without carrying out the repair, we may charge a diagnostic fee depending on the device and fault.

Diagnostic fees cover the technician’s time and are payable even if you decide not to proceed with the repair.there are no charges if we can’t fix the phone.

4. Repair Times

Any repair times provided are estimates only.

While we aim to complete repairs as quickly as possible, delays can occur because of:

• supplier availability
• manufacturer restrictions
• complex faults
• additional damage discovered during repair
• courier delays
• circumstances beyond our control

We are not liable for losses arising from repair delays.

5. Customer Responsibilities

Before handing your device to us you should:

• Back up all important data.
• Remove SIM cards and memory cards where practical.
• Disable activation locks if requested.
• Provide accurate contact details.
• Inform us of any previous repairs or known faults.

Failure to disclose previous repairs or existing issues may affect the repair outcome.

6. Data Backup

Although we take great care with every repair, there is always a risk of data loss when electronic devices are repaired.

You are solely responsible for backing up your data before repair.

PhoneMax Cheltenham accepts no responsibility for:

• lost photographs
• contacts
• documents
• applications
• messages
• passwords
• accounts
• software
• any other personal or business data.

7. Device Passcodes

To properly test your device after repair we may ask for your passcode or password.

If you choose not to provide this information:

• we may be unable to fully test your device;
• some faults may remain undetected; and
• our warranty only applies to the functions that could reasonably be tested.

Your privacy is respected at all times. We only access your device where necessary to complete testing.

8. Genuine and Compatible Parts

Depending on availability and your chosen repair option, we may install:

• Genuine manufacturer parts
• Original Equipment Manufacturer (OEM) parts
• Premium compatible replacement parts.
• Third party parts as per customer requirements.

All replacement parts are selected to meet our quality standards.

Where compatible parts are fitted to certain Apple devices, Apple may display messages such as:

• Important Display Message
• Unknown Part
• Important Battery Message

These are manufacturer software notifications and do not necessarily indicate a faulty repair.

9. Manufacturer Warranties

Using an independent repair provider may affect your manufacturer’s warranty.

If maintaining your manufacturer’s warranty is important, you should contact the original manufacturer before authorising repair.

10. Hidden Damage

Devices suffering from:

• impact damage
• bending
• liquid damage
• corrosion
• previous repairs
• missing internal parts
• poor-quality repairs

may contain hidden faults that cannot be identified until disassembly.

PhoneMax Cheltenham is not responsible for faults resulting from pre-existing damage or structural weakness that only becomes apparent during repair.

11. Liquid Damage

Liquid damage repairs are unpredictable.

Even where a repair is successful, corrosion may continue after repair and additional faults may develop.

Because of the nature of liquid damage:

• successful repair cannot be guaranteed;
• further failures may occur without warning;
• warranty does not cover future corrosion or liquid damage.

12. Water Resistance

Opening any electronic device may affect its original waterproof or water-resistant seals.

Following repair, PhoneMax Cheltenham cannot guarantee the original IP rating or water resistance of any device.

13. Face ID, Touch ID and Biometrics

Certain biometric systems are linked to the original hardware by the manufacturer.

If these systems have already been damaged before repair or fail due to previous impact or liquid damage, we cannot guarantee successful restoration.We are only responsible for the part we replaced.

14. Software Repairs

Software repairs do not guarantee recovery of lost data.

Operating system updates released after repair may affect the behaviour of third-party replacement components and are outside our control.

15. Completion of Repairs

Once your repair is completed we will notify you using the contact details provided.

Please inspect your device before leaving the store.

Any concerns should be raised immediately so we can investigate promptly.

16. Payment

Payment is due upon completion of repair unless agreed otherwise.

We reserve the right to retain your device until all outstanding charges have been paid.

17. Deposits

Certain repairs require special-order parts.

A deposit may be requested before ordering these parts.

Deposits remain refundable until the required part has been ordered from our supplier.

Once the part has been ordered specifically for your repair, the deposit becomes non-refundable unless PhoneMax Cheltenham is unable to obtain the part or complete the repair.

18. Uncollected Devices

Completed repairs should be collected as soon as possible.

If a repaired device remains uncollected:

• reminders may be issued;
• storage charges may apply;
• after 60 days, where reasonable attempts have been made to contact you, we reserve the right to dispose of, recycle or sell the device to recover repair, storage and administrative costs.

Any remaining balance after reasonable costs have been deducted will be handled in accordance with applicable law.

19. Warranty

Unless stated otherwise, repairs carried out by PhoneMax Cheltenham include a 12-month warranty covering:

• replacement parts supplied by us;

The warranty begins on the date of repair.

20. Warranty Does Not Cover

Our warranty does not cover:

• accidental damage;
• cracked screens;
• liquid damage;
• misuse;
• electrical surge damage;
• customer tampering;
• attempted third-party repairs;
• software installed after repair;
• viruses or malware;
• cosmetic damage;
• normal battery ageing;
• faults unrelated to the original repair;
• damage caused by dropping the device;
• damage caused by pressure or bending.
• misuse, accidental damage or normal wear.

Warranty claims require proof of purchase.

21. Refurbished Devices

Refurbished devices supplied by PhoneMax Cheltenham include a 12-month warranty, unless otherwise stated.

Refurbished devices may show reasonable cosmetic signs of previous use.

Battery health may vary depending on model and age.

Your statutory rights remain unaffected.

22. New Devices

New devices are covered by the applicable manufacturer’s warranty together with your rights under UK consumer law.

23. Accessories

Accessories supplied by PhoneMax Cheltenham include a 12-month warranty against manufacturing defects unless otherwise stated.

This warranty does not cover misuse, accidental damage or normal wear.

24. Trade-Ins

By trading in a device you confirm that:

• you own the device or have authority to sell it;
• it is not stolen;
• all accounts have been removed;
• Find My iPhone, Google FRP and similar security features have been disabled;
• all personal data has been removed.

We reserve the right to refuse any trade-in where ownership cannot be verified.

25. Network Unlocking

Unlocking services depend upon manufacturer and network approval.

Completion times cannot be guaranteed.

Fees paid for successfully submitted unlocking requests may be non-refundable once processing has started.

26. Fraud Prevention

We reserve the right to:

• request proof of ownership;
• refuse repairs;
• refuse trade-ins;
• report suspected stolen devices to the appropriate authorities.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, PhoneMax Cheltenham is not responsible for:

• indirect losses;
• loss of profits;
• loss of business;
• loss of income;
• loss of goodwill;
• loss of data;
• consequential losses arising from repair delays or device failure.

Where we are responsible for damage caused by our negligence, our liability will normally be limited to repairing the damage, replacing the device with one of comparable specification and condition, or refunding the amount paid for the service, whichever is appropriate.

28. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

29. Privacy

We process personal information in accordance with UK GDPR and the Data Protection Act 2018.

Please read our Privacy Policy for further details.

30. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on our website.

31. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms & Conditions, please contact PhoneMax Cheltenham before using our services.

Declaration:

By signing our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check in as communicated to you and detailed on our database. You also acknowledge that upon collection you will check that the device has been repaired to your expectation. If the repair has not been carried out to your satisfaction, please raise this with a member of our team and we will be happy to assist you.